Surgery hours
-
Our surgery doors open at 8:00am for patients who wish to attend in person. Please note that our phone lines open at 8:30am. If you need to make an appointment or speak with a member of our team, we kindly ask that you call after 8:30am.
-
Our eConsult service is also available from 8:00am, providing an easy way to contact us online for routine medical or administrative queries.
When we are closed
Urgent medical problems: Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Less urgent medical problems: If you need to be seen urgently and there are no appointments available, please speak to a receptionist who will arrange for you to be seen or spoken to as appropriate. However, without an appointment this may mean you have to wait longer to see a doctor. There is no "drop in" surgery and walking into the practice will not guarantee you an appointment.
Out of hours (weekends and night cover)
If you have an urgent medical situation outside the surgery times, please call the NHS 111 Service to get medical help fast, or call 999 if you have a serious, life-threatening medical emergency. Calls to NHS 111 are free from landlines and mobile phones.
If you have difficulties with communicating or hearing please use the 111 textphone service instead: Text Phone: 18001 111
Urgent dental appointments via NHS 111
Extra appointments are now available for people in Somerset who need urgent or unscheduled dental care – to request an urgent appointment, visit NHS111 or phone NHS 111.
Appointments are for urgent conditions including:
- Severe toothache: persistent and intense pain that cannot be managed with over-the-counter painkillers.
- Dental abscess: infection causing swelling, pain, and possibly fever.
- Broken or knocked-out tooth: trauma resulting in a fractured or completely dislodged tooth.
- Bleeding in mouth following a dental procedure or an injury that doesn’t stop by itself but can be self-controlled using local measures. Note that if bleeding cannot be self-controlled in any way, emergency care may be necessary.
- Swelling: significant swelling in the mouth or face that could indicate an infection.
- Fractured, loose or displaced fillings causing pain.
- Severe bleeding from gums, or acute conditions affecting other soft areas of the mouth (such as cheeks or tongue) which require urgent treatment.
- Other treatments may be available at the discretion of the dentist. These treatments may require extra visits and costs. More information on urgent dental conditions at: NHS.uk/urgentdentalcare
Protected learning time 2026
Once a month we close for essential staff training. Upcoming protected learning closure dates in 2025 are as follows:
|
1pm - 6:30pm |
|
1pm - 6:30pm |
|
1pm - 6:30pm |
|
1pm - 6:30pm |
|
1pm - 6:30pm |
