Repeat prescriptions

With the agreement of your GP you can get further supplies of regular medicines without having to be seen by a doctor every time.

Please note we DO NOT accept medication requests over the telephone. Please click here for more information. 

Choose how to request your prescription below. Email request must be sent to: somccg.hendfordlodge-pod@nhs.net 

• Prescriptions are only available to be ordered as a repeat once the condition is stable and monitoring is up-to-date.
• If you are overdue your medication review by more than 2 months you will not be able to order your repeat medications.

Requests must be made in writing to avoid mistakes and misunderstandings. We cannot accept faxed or telephone requests as they may be unclear and result in error. 

We ask that all repeat prescriptions are requested using one of the following methods:

• In writing by returning your counterfoil or by downloading and returning our prescription request form and placing the completed forms in either the post box at the surgery or in the red box within the reception area.
• By sending an email to somccg.​hendfordlodge-​pod@​nhs.​net
• Online via the Patient Access websi​te or app*
• Online via the NHS App

Prescriptions are processed in the order they are requested. To allow time for necessary checks to be made we need 5 working days to issue prescriptions so please order in good time when you have 7-10 days’ supply left, and allow 5 days (excluding weekends and bank holidays) before collecting it from your nominated pharmacy or from the GP surgery.

Several local pharmacies collect prescriptions from us on a daily basis and will then prepare them ready for you to collect at your convenience or, in some cases, will deliver them to you. Ask your pharmacy or our receptionist for details.

Further information to note

• If you need your prescription issued very early or for a longer duration than usual because you are going to be away from home, please explain your need in writing. Usually we do not issue prescriptions more than 10 days before they are due.
• Online requests are picked up until 1 pm. (Any request made after this time will be actioned the following working day). Please leave FIVE WORKING days between ordering repeat medication and its collection. 
• Any medication order placed after 1.00pm will be counted as being ordered on the next working day (Monday - Friday) and will be processed accordingly. Medication ordered online after 1.00 pm on Friday will be processed on Monday morning and will therefore be ready for collection on the following Friday.
• We will only issue a maximum of 2 month's medication at a time. If you have a very special, one off, reason for asking for more than 2 month's supply please provide details as this will have to be approved by your GP.
• Repeat prescriptions for HRT or the contraceptive pill will be provided by the nurse after health checks are made. If you run out before you can get an appointment you can order a 1 month emergency supply.