Social media policy

You can follow Diamond Health Group on facebook where we regularly post updates via the links below:

Hendford Lodge Abbey Manor Oasis East Clinic

The Hendford Lodge Medical Centre and Abbey Manor Medical Practice Facebook accounts are managed by Hendford Lodge Medical Centre on behalf of colleagues across Diamond Health Group.

Please note that we are unable to offer medical advice or diagnoses on Facebook. If you, a friend or family members are feeling unwell, please call either your GP surgery or NHS 111 (The 111 service is free from mobiles and landlines).

Hendford Lodge and Abbey Manor use the following social media platforms to communicate with patients, the public and the media:

Hendford Lodge Medical Centre - facebook.com/hendfordlodge

Abbey Manor Practice - facebook.com/abbeymanormedicalpractice

Availability

Our social media accounts are monitored during office hours: 09:00–17:00, Monday - Friday, excluding public holidays. Occasionally we may cover events outside of these hours live on our social media platforms. From time to time social media services such as Facebook may be unavailable and we accept no responsibility for lack of service due to social media service downtime.

Content

We may use some scheduling tools to help us ensure content is spread across the week. We will update our Facebook page periodically. By sharing other social media users’ content, our organisation does not endorse the information or others’ views of that organisation or individual.

We aim to share information which adds to any debate or topic we are involved in. Our social media content will cover some or all of the following:

Alerts about new content on our digital channels, for example, news, publications, videos on YouTube, blog posts or health campaigns
Sharing content from organisations we follow, such as other NHS organisations, the emergency services and public sector organisations
Information on public health topics and campaigns
Occasional live coverage of events

'Facebook Likes'

If you ‘like’ Hendford lodge or Abbey Manor we will not automatically ‘like’you back. Being followed or liked by Hendford Lodge or Abbey Manor does not imply endorsement of any kind.

Talking with us online

We will never direct message you on Facebook and will not respond to direct messages. Please contact the practice if you have any queries.

Comments

We read all comments to and about us on social media platforms and ensure that any emerging themes or helpful suggestions are passed to relevant people in the organisation.

Please do not leave any defamatory comments. Any defamatory comments will be reported to Facebook.

When/if we reply to comments it may include us asking you to contact us by email in order to give you a full response outside of the character limits on some social media services.

We cannot engage on issues of party politics.